Complaint Letter to Housing Estate Management Office

The document titled 'Complaint Letter to Housing Estate Management Office' is a formal complaint letter written by an owner of a flat in a housing estate to the management office. The letter addresses an alleged breach of the Deed of Mutual Covenant (DMC) by some of the estate residents and demands immediate action for DMC compliance.

 

The letter begins with the sender introducing themselves as the owner of a specific flat in the housing estate and states the purpose of the letter, which is to lodge a complaint regarding the alleged breach of the DMC. The sender highlights that several estate residents have been walking their dogs in the common areas and riding the elevator with their pets, which is prohibited according to the DMC.

 

The sender emphasizes that the presence of these animals is causing noise nuisance and hygiene issues for the other estate residents. They express their concern that the estate duty officer and security guards have not taken any action or issued warnings to the offenders. The sender requests the management office to provide additional details on other breaches of the DMC based on their own situation.

 

The letter serves as a formal complaint to the management office, and the sender states that if appropriate action is not taken within 14 days, they will escalate the complaint to the incorporated owners (IO) for legal action against the offenders. The sender encloses evidence, including a copy of the DMC with the no pets allowed clause, video clips, and photos showing the alleged violations, and offers to provide further details to support their complaint.

 

In conclusion, the document is a detailed complaint letter addressing the breach of the DMC by estate residents and demanding immediate action from the management office to enforce the covenant.

How to use this document?

1. Identify yourself: Begin the letter by providing your name, address, and contact information to establish your identity as the sender of the complaint.

2. Clearly state the purpose: Clearly state that the letter is a formal complaint regarding the alleged breach of the Deed of Mutual Covenant (DMC) by some of the estate residents.

3. Describe the breach: Provide specific details about the breach, such as residents walking their dogs in common areas and riding the elevator with pets, causing noise nuisance and hygiene issues.

4. Reference the DMC: Mention that the DMC explicitly prohibits keeping pets in the housing estate and highlight the violation of this clause by the pet owners.

5. Address inaction by estate duty officer and security guards: Express concern that no action has been taken or warnings issued to the offenders by the estate duty officer and security guards.

6. Request additional breach details: Ask the management office to provide additional details on other breaches of the DMC based on their own situation.

7. Formal complaint and escalation: State that the letter serves as a formal complaint and set a deadline of 14 days for the management office to take appropriate action. Mention the intention to escalate the complaint to the incorporated owners (IO) for legal action if necessary.

8. Enclose evidence: Mention the enclosed evidence, including a copy of the DMC, video clips, and photos, and offer to provide further details to support the complaint.

9. Express willingness to cooperate: Conclude the letter by expressing willingness to provide further details and thanking the management office for their attention to the matter.

10. Sign and enclose: Sign the letter and mention any enclosures, such as the evidence mentioned earlier.