ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

To: NAME
[ADDRESS]

20 November 2024

Dear sir / madam,

Complaint for Misrepresentation

I am writing to lodge a misrepresentation complaint with your company concerning the product (or service) PRODUCT_NAME offered by your company.  

On PURCHASED_DATE, our company bought the aforementioned product (or service) for $ PURCHASED_PRICE at PURCHASED_PLACE based on the following description on the features, qualities and performances presented by the salesperson [or in the product (or service) description of the catalogue / advertisement on your website / marketing materials] of your company:

PROMISED_PERFORMANCE

The information promised by the salesperson [or in the product (or service) description / advertisement / website / marketing materials] has failed to meet these expectations in the following ways:

PERFORMANCE_ISSUES

This situation has caused our company the following damages:

(Summarize the damages both tangible and intangible to the company resulting from the performance issues.)

RESULTING_DAMAGES

To resolve the problem, our company would like to cancel the purchase contract and request for a full refund of the purchase price as well as a compensation of $ COMPENSATION_AMOUNT for the loss in money, valuable time and resources due to the problems encountered as a result of the misrepresentation.  Enclosed are copies of the purchase record and supporting information for your reference.

........................................