To: SUPPLIER 
[ADDRESS]

22 December 2024

Dear SUPPLIER,

Complaint for Poor Quality  

I am writing to lodge a formal complaint with your company concerning the poor quality of the product (or service) PRODUCT_NAME delivered by your company.  

On PURCHASED_DATE, our company bought the aforementioned product (or service) for CURRENCY PURCHASED_PRICE at PURCHASED_PLACE based on the following description on the features, qualities and performances presented by the salesperson [or in the product (or service) description of the catalogue / advertisement on your website / marketing materials] of your company:

PROMISED_PERFORMANCE

The delivered product/service has failed to meet these expectations in the following ways: 

(Summarise the quality and performance issues based on the expectation.)   

PERFORMANCE_ISSUES

As a result of the quality (and performance) issues, our company has suffered from the following damages:

(Summarise the damages both tangible and intangible to the company resulting from the quality and performance issues.)

RESULTING_DAMAGES

Our company would like to cancel the order (and return the delivered product) and demand for a full refund of the purchase price as well as a compensation of CURRENCY COMPENSATION_AMOUNT for the loss in money, valuable time and resources due to the various quality (and performance) issues encountered.  Enclosed are copies of the purchase record and supporting information for your reference.

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