ACCOUNT_ADDRESS_SINGLE_LINE

To [Name of Ombudsman]

[Address]

Dear Sir / Madam,

Complaint to Ombudsman regarding Delay in Handling of Matter 

I would like to lodge this formal complaint against ORGANISATION, who has improperly handled my matter. I have been provided with unsatisfactory service. The date of my complaint occurred on DATE. 

My complaint is that they failed to provide me with a timely service when:

• describe what the service provider had been hired to do for you [for example dealing with the sale or purchase of a house].

• say when this was [give the date or dates when the delay occurred].

My complaint is that [DESCRIBE HOW THE EVENT AND EXPLAIN HOW THE INJUSTICE IS A RESULT OF THE ALLEGED MALADMINISTRATION CAUSED BY THE ORGANISATION. Be as clear as you can. It can help to make it short and to the point].

This situation has caused me [describe the impact this issue has had on you, your family or others who have been affected by the problem].

We are seeking for ORGANISATION to …. [describe what you think the service provider should do to put things right. Apologise? Return documents they’ve been holding on to? Complete the work ASAP? Pay you some money to compensate you for the delay?].

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