ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO   Email:ACCOUNT_EMAIL

To FIRST_NAMELAST_NAME

22 November 2024

Dear [Title] LAST_NAME,

Please accept our sincere apology for the mistake in listing the incorrect MISTAKEin our receipt NUMBER dated DATE. It is purely  [a clerical] / [a system] error. We have rectified the amount in our system and we are enclosing herewith a revised receipt to reflect the correct MISTAKE.

We have taken measures to ensure that such an error does not happen again. There is no excuse for such carelessness and we are glad that you caught it. 

Thank you very much for drawing it to our attention and we have advised our staff to be more careful next time. We apologise for any inconvenience caused and hope that we may again have the pleasure of serving you soon.

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