ACCOUNT_LAST_NAME ACCOUNT_FIRST_NAME
ACCOUNT_JOB_ADDRESS_SINGLE_LINE
ACCOUNT_EMAIL

To:  AIRLINE_NAME

Attention: Customer Service Department

28 April 2024

Dear Sir/Madam,

Complaint about Flight Delay (Flight No. FLIGHT_NUMBER)

I am writing to you in connection with the above flight on which I was booked to travel on SCHEDULED_DEPARTURE_DATE from DEPARTURE_AIRPORT to ARRIVAL_AIRPORT.

The scheduled flight (FLIGHT_NUMBER) was supposed to depart at SCHEDULED_DEPARTURE_TIME and arrive at the destination on SCHEDULED_ARRIVAL_DATE at SCHEDULED_ARRIVAL_TIME.  However, the flight was delayed by DELAYED_HOURS hours and eventually arrived on ACTUAL_ARRIVAL_DATE at ACTUAL_ARRIVAL_TIME due to DELAY_REASONS as claimed by the airline.

As a result of the unexpected and unreasonably long delay of the flight and its late arrival at the destination, I have missed a very important business meeting which was scheduled on SCHEDULED_ARRIVAL_DATE costing me a loss in business opportunity.  I was also charged by the hotel for not showing up for the room I had booked as well as by the car rental company for the late cancellation of my rental car booking.  Not to mention, the mental distress, anxiety and discomfort that I had suffered during the long wait for the resumption of the flight service.

........................................