To COMPANY, 

[Address]

Attention: Billing Department

20 November 2024

 

Dear [Title] ,

I have just received the monthly statement on my [credit card] / [charge] account (account no: [xxxxx]). The statement lists a purchase of [Product] for CURRENCY AMOUNT, which I am sure that I did not make.

The purchase was supposedly made on [DATE], but I [was out of town] / [did not make the online purchase] / [did not make the order] / [did not go to your shop] / [only purchased another product] on that day and did not authorised the purchase. I am certain the charge was made in error. 

I have checked all the other items on the statement against my sales receipts, and they all seem to be correct. I am therefore deducting the amount CURRENCY AMOUNT from the statement and will settle the balance.

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