To FIRST LAST, 

[Address]

04 May 2024

 

Dear [Title] LAST,

We regret to inform you that we are rejecting and returning the PRODUCTS that arrived on [date]. We paid for the order with our cheque no. [xxx], a photocopy of which is enclosed.

Our usual order is for [BRAND] [Model]. When we decided to switch to PRODUCTS, it was at the recommendation of your sales representative, [NAME]. [He / She] assured us that the PRODUCTS were just as [good / durable / efficient] but at a fraction of the price of the other model.

[DESCRIBE THE SPECIFIC ISSUE: PRODUCTS e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.] [We only have PRODUCTS for sale for [period], and already there were [number] of returns due to quality issue by extremely dissatisfied customers.]

[We are therefore returning the entire order of  would like to ask for a [full] refund of the purchase price plus shipping expenses.] / [It would be greatly appreciated if you could send us replacements of the original model [by air] before [date]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a [discount]% discount on the inferior goods.] / [We would appreciate if you can send a technician to fix the defect immediately.]

Your urgent attention on this matter is required. We are confident that you will appreciate our position under the circumstances. [We have been in a business relationship for a long time and we will give you another chance. If you can do something about it, then we will keep ordering from you. If not, we will have no choice but to move to another supplier.] [Please let me know how we should dispose of the inferior goods.]

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