ACCOUNT_JOB_ADDRESS_SINGLE_LINE
Tel: ACCOUNT_PHONE_NO Email:ACCOUNT_EMAIL
To FIRST LAST,
ADDRESS
05 May 2024
Dear [Title] LAST,
I am writing to express our genuine apology for the loss of ITEM from [our premises / facility] on [date].
[GIVE REASON IF ANY - e.g. We have recently moved to a new [premises / facility] / relocated our department to a new building, and unfortunately, ITEM was lost during the process.] [It is purely a [handling] / [system] / [process] / [human] error.]
Please accept our sincere apology for the loss. There is no excuse for such carelessness and please confirm with us if there is anything that we can do to replace or compensate you for the loss. The incident is an isolated case that rarely happens in [our premises / facility] [and we take full responsibility for the loss].
We are reviewing our process to institute corrective measures to avoid this type of loss in the future. We hope that these steps will ensure that this event never happens again at our [premises / facility] . Thank you very much for drawing it to our attention and we have advised our staff to be more careful next time.
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