Grievance Policy and Procedures


1.   Policy

1.1 During the course of employment, the employees of ACCOUNT_JOB_COMPANY (the “Company”) may wish to file a formal complaint/grievances on the grounds such as below:

(a) discrimination on the grounds of age; disability, gender, religion, sex, sexual orientation, disability, medical record;

(b) health and safety concerns

(c) bullying or unjust behaviour by another employee

(d) health and safety concerns

(e) working conditions, working hours

(f) any other matter relating to the employment

The examples of grievances/complaints listed hereinabove are not exhaustive. These examples are only indicative of the type of complaints, concerns or grievances the employees may have during the course of employment. Such complaint or grievance may be against another employee, customer, vendor or any other person or entity related to the Company.

1.2 The objective of this  grievance policy and procedures policy ("Policy") is to outline the:

(a) procedure for the employees to file a formal complaint / grievances at the workplace; and

(b) mechanism for the resolution of complaint / grievances filed by the employee.

The Company aims to provide a healthy and positive environment at the workplace. The Policy is intended to ensure all the complaints / grievances filed by the employees are treated fairly and in a consistent manner. 

2. Scope

2.1 This Policy applies to all levels of employees who are currently under a fixed-term contract, permanent contract, part-time contract, interns, and casual workers 

2.2 This policy does not form part of any employee's contract of employment and the Company reserves all rights to amend the content of the policy at any time.

    3. Informal Discussion

    4. Formal Procedure

    6. Appeals

    7. For more information

    8. Revision