To FIRST LAST, 

ADDRESS

09 May 2024

 

ORDER NUMBER: ORDER_NO

You wrote to us on DATE informing us that the PRODUCT supplied to the above order were being dispatched.

We expected these goods on EXPECTED_DATE and on the faith of your notification of dispatch, we promised immediate delivery to a number of our customers. As the goods have not yet reached us, we naturally feel our customers have been let down.

Delivery of the PRODUCT is now a matter of urgency. Please find out what has happened and let us know when we may expect delivery.

We are of course making our own enquiries at this end.

........................................