ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

To FIRST LAST, 

ADDRESS

04 May 2024

Dear [Title] LAST,

We are sorry to learn from your letter of ORDER_DATE of the need to return one of the recorders supplied to you and charged on our invoice number INVOICE_NUMBER.

We received your letter of RECEIVELETTER_DATE but regret that we have no trace of the returned recorder. It would help if you could describe the kind of container in which it was packed and state exactly how it was addressed and the method of delivery used. As soon as we receive this information we will make a thorough investigation.

Meanwhile, I am sure you will understand that we cannot either provide a free replacement or grant the credit you request. If you could wait for about 10 days, we could replace the tape recorder but would have to charge it to your account if our further enquiries should prove unsuccessful.

........................................