ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO     Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

05 May 2024

 

Dear LAST,

I was sorry to learn from your letter on LETTERDATE that a mistake was made in dealing with your order.

This mistake is entirely our own, and we apologise for the inconvenience it is causing you. It occurred because [of staff shortage during this hectic season and also the fact that these two books by Lowery have identical bindings.]

PRODUCT have been sent to you today.

Your account will be credited with the invoiced value of the books and the cost of return postage. Our credit note is enclosed.

........................................