ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

27 April 2024

Dear TITLE. LAST,

Thank you for your letter dated DATE pointing out faults in the supplied to your order number ORDERNUMBER. It has caused us a good deal of concern, and we are glad that you brought this matter to our notice.

We have tested several PRODUCT from the production batch you mention and agree that they are not perfect. The defects have been traced to [a fault in one of the machines, which has now been rectified.]

Please arrange to return to us your unsold balance of UNSOLDBALANCE PRODUCT; the cost of postage will be reimbursed in due course. We have already arranged for ORIGINALORDER PRODUCT to be sent to replace this unsold balance. The extra  PRODUCT are sent without charge, and will enable you to provide free replacement of any further pens about which you may receive complaints.

 

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