ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

03 May 2024

Dear TITLE. LAST,

We are sorry to learn from your letter on DATE of the difficulties you are having with the PRODUCT supplied to your order number ORDERNUMBER.

All our PRODUCT are manufactured to be identical in design and performance and we cannot understand why some of them should have given trouble to your customers. It is normal practice for each PRODUCT to be individually examined by our Inspection Department before being passed into the store. However, from what you say, it would seem that a number of the PRODUCT included in the latest batch escaped the usual examination.

We sympathise with your problem but regret that we cannot accept your suggestion to take back all the unsold stock from the batch concerned. Indeed there should be no need for this since it is unlikely that the number of faulty can be huge. We will gladly replace any PRODUCT found to be unsatisfactory, and on this particular batch are prepared to allow you a special discount of 5% to compensate for your inconvenience.

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