ACCOUNT_JOB_COMPANY

ACCOUNT_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

22 November 2024

 

Dear [Title] LAST,

Your letter of SHIPPING_DATE regarding delivery delays came as a surprise as the absence of any earlier complaints led us to believe that goods supplied to your orders were reaching you promptly.

It is our usual practice to deliver goods well in advance of the promised delivery dates; the NAME_PRODUCTS to which you refer left here on SHIPPING_DATE. We are very concerned that our efforts to ensure punctual delivery should be frustrated by delays in transit. It is possible that other customers are also affected and we are taking up this whole question with our carriers.

We thank you for drawing our attention to a situation of which we had been quite unaware until you wrote to us. Please accept our apologies for the inconvenience you have been caused.

........................................