ACCOUNT_FIRST_NAMEACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

Tel:ACCOUNT_PHONE_NO  Email:ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

18 October 2024

Re: Complaint letter about Delay in Work Completion

Dear FIRST,

BUILDING_TYPE AT RESIDENCY_ADDRESS

Thank you for your letter of DATE. We are of course aware that the estimated period for completion of your BUILDING_TYPE has already been exceeded and wish to say at once that we realise what inconvenience the delay must be causing you.

We would ask you, however, to remember first [that we have had an exceptionally severe winter - work on the site has been quite impossible during several prolonged periods of heavy snow.] Secondly, [there has been a nationwide shortage of building materials, especially bricks and timber, from which the trade is only just recovering.] Without these 2 difficulties, which could not be foreseen, the estimated completion period of ESTIMATED_TIME would have been observed.

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