ACCOUNT_JOB_ADDRESS_SINGLE_LINE
Tel:ACCOUNT_PHONE_NO Email:ACCOUNT_EMAIL
To FIRST LAST,
ADDRESS
05 May 2024
Dear FIRST,
Thank you for your letter of 5 July. As you wish to know why we have placed no orders with you recently, I will point out a matter which caused us some annoyance.
On DATE last year we sent you two orders, one for £274 and one for £142. Your terms provided free delivery of all orders for £300 or more. Though you delivered these two orders together, we were charged with the carriage cost.
As the orders were submitted on different forms, we grant that you had a perfect right to treat them as separate orders. However, for all practical purposes, they could have been treated as one, as they were placed on the same day and delivered simultaneously. The fact that you did not do this seemed to us to be a particularly ungenerous way of treating a regular long-standing customer.
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