ACCOUNT_JOB_COMPANY

ACCOUNT_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

22 December 2024

 

Dear [Title] LAST,

Thank you for your letter of DATE. Your explanation allows us to explain a most regrettable misunderstanding.

Our charge for carriage on your last two orders arose because [they were for goods dealt with by two separate departments, neither of which was aware that a separate order was being handled by another.]

At that time, these departments were each responsible for their packing and despatch arrangements. Since then, a centralised packing and despatch department has taken over this work, so a repetition of the same kind of misunderstanding is now unlikely.

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