ACCOUNT_LAST_NAME ACCOUNT_FIRST_NAME
ACCOUNT_JOB_ADDRESS_SINGLE_LINE
ACCOUNT_EMAIL

Dear Sir/Madam,

Thank you for your letter dated DATE and many apologies for the printing mistake on your recent CLUB statement.

Our Information Management team has isolated the error and the problem that happened at the printing stage. However, I can assure you that your personal data has not been affected and the information stored on the CLUB database is correct, provided your membership number has been recorded in your booking in the usual way.

I am pleased to enclose a corrected version of your CLUB statement. If you have any further questions about your statement please feel free to contact me. Alternatively, your most recent travel history is available on our website WEBSITE.

In the circumstances, I feel we should make amends for the inconvenience caused, and we will credit your account with AIR_MILES bonus air miles.

Thank you for your patience and understanding.

Yours sincerely,

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