ACCOUNT_LAST_NAME ACCOUNT_FIRST_NAME
ACCOUNT_JOB_ADDRESS_SINGLE_LINE
ACCOUNT_EMAIL

To: TAXI_COMPANY
[Address]

23 November 2024

Dear Sirs,

Complaint about [Dangerous Driving / Driver Misconduct / Poor Service ]

I am writing to lodge a complaint regarding a recent taxi trip booked with your company. The details of the trip are mentioned herein below:

INCIDENT_INFORMATION

TAXI_INFORMATION

DRIVING_DETAILS

I have enclosed as evidence, a video clip captured by my car camera showing [the dangerous driving/ erratic misbehaviour of the driver / poor service and] the vehicle involved for your review.  

I am hereby lodging a formal complaint and seeking a full refund of the trip i.e. an amount of CURRENCY[Amount]. I look forward to receiving your reply and the amount within the next 14 days. 

Also, please take appropriate action to stop this type of irresponsible behaviour [and dangerous act] to protect the safety of your clients. [I am most happy to make myself available to give a detailed statement to the Police in support of my complaint. ] Please contact me directly at ACCOUNT_EMAIL or ACCOUNT_PHONE_NO if required. 

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