ACCOUNT_FIRST_NAME  ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

ACCOUNT_PHONE_NO ACCOUNT_EMAIL

To ADDRESSEEFIRST ADDRESSEELAST, 

ADDRESSEEADDRESS

21 November 2024

 

Dear [Mr / Mrs / Ms] ADDRESSEELAST,

I would like to express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.

We have run a quick investigation to find out the causes of this error and we have come to the conclusion that it was due to  [state reasons here]. This is clearly a mistake at our end and we take responsibility for it.

Our company has always strived to keep our customers happy and satisfied, and so we are offering you [state compensation]. This is the least that we can do in the light of this unfortunate event. We shall continue to put in our best efforts for your satisfaction and ensure a gratifying experience fro all of our customers.

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