Dear [Customer],

Re:  Refund Request for WEBSITE Account 

We regret to inform you that we cannot issue a refund for you WEBSITE Account. You purchased the WEBSITE Account subscription on [Insert Date] and requested a refund on [Insert Date], which is after the refund deadline.

While we understand this is an inconvenience to you, our refund policy clearly states that subscriptions are eligible for refund within [Insert Number] days of purchase. You can read more about the refund policy here: REFUNDPOLICY

[As a goodwill gesture, we can offer to transfer your subscription to another account. WEBSITE subscriptions are a popular choice for a useful and meaningful holiday gift. You can consider gifting your subscription to a friend who might benefit from account. WEBSITE subscription . You can pursue this option by registering on the WEBSITE with a new email address. We will transfer your subscription to the new email address.]

[As a goodwill gesture, we can offer partial refund of [Insert Number]% to you. You can pursue this option by replying 'Yes' to his email and we will transfer the partial refund to the account you used to subscribe on the WEBSITE.]

If you have any questions or concerns, we'd be happy to help

 

Kind regards,

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