ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

22 November 2024

Dear [Title] LAST

Please accept our sincere apology for mailing the collection letter dated [Date] to you by mistake. 

It is purely a [system] / [clerical]  error. We have rectified the amount in our system and confirm your account currently has [zero] balance or [[Amount] as balance and your next payment is due on [Due Date]]. [Enclosed is your new account statement reflecting the correct balance.] 

There is no excuse for such carelessness and we are reviewing our collection procedure to ensure that this does not happen next time. 

........................................