ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

25 November 2024

 

Dear [Title] LAST,

Thank you for writing to us about the “error” in our collection letter. We can understand why you are upset if it is a genuine “error”. However, we have checked our records and according to our system, you still owe us [amount].

As per our records, you have been invoiced on [date] for [amount] and [date] for [amount] […] and payment of [amount] had been made on [date] and [amount] on [date] [...]. Accordingly, the amount of [amount] would still be outstanding.   

We would be grateful if you could check your records again and we would be happy to discuss if you find any discrepancies with our records. Thank you for your patience.

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