ACCOUNT_JOB_ADDRESS_SINGLE_LINE
Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL
To FIRST LAST,
ADDRESS
29 April 2024
Thank you for your order number [order number/reference code]
Dear FIRST,
We apologise for failing to cancel your order [order number] in time due to a [system] / [process] / [sales] error. Please return the goods to us and we will pay the freight charges. [We are reviewing our process to see how we can avoid this type of error in the future. We hope that these steps will ensure the correct delivery of the goods to our customers in the future.]
Thank you very much for bringing this matter to our attention. We have made changes accordingly to avoid such errors in the future. Please accept our apologies for any inconvenience caused.
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