ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

19 November 2024

Request for purchase cancellation

Dear [Title] LAST,

We regret to inform you that we are cancelling our order of [quantity] [products] placed with you on [date]. This is due to [last minute cancellation by our client] / [the quality of your products in our last order was unacceptable] / [your indication that you will not be able to meet the original delivery date] / [the financial deterioration of your company] / [the financial situation of our customer to make the payment]. 

[Please refund our [payment / deposit] of [amount] to the following bank account: [account details].] It would be greatly appreciated if you could confirm the above with us.

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