ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

06 May 2024

Dear TITLE. LAST,

Re: Apology Letter For Damaged Goods due to Poor Packaging

I was very sorry to learn from your letter of DATE that the PRODUCT supplied to your order number ORDERNUMBER was damaged on delivery.

Our head packer informs us that the PRODUCT was [first wrapped in heavy oiled waterproof paper and then in a double thickness of jute canvas. Under normal conditions, this should have been enough protection. However on this occasion, our delivery van contained a full load of carpets for delivery to other customers on the same day, and it is obvious that special packing precautions are necessary in such cases.]

In all future consignments, we are arranging for [specially reinforced end-packings] which should prevent any future damage.

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