ACCOUNT_JOB_ADDRESS_SINGLE_LINE
Tel:ACCOUNT_PHONE_NO Email:ACCOUNT_EMAIL
To FIRST LAST,
ADDRESS
29 April 2024
Dear FIRST,
The delivery of [Products] arrived on [date]. We were shocked to find that [all] / [damaged quantity] of the [total quantity] delivered were damaged. [DESCRIBE THE DAMAGE – faded, warped, blistered, glasses broken, unusable, serious defects, soaked, wet [as a result of mishandling / incorrect warping etc].] We attach photos of the damaged goods. [We signed the delivery note prior to inspecting the condition of the goods, but as you can see, the goods were already damaged upon arrival.]
[It would be greatly appreciated if you could send us the replacements [by air] before [date] [and let us know if you would like to collect the damaged goods at the same time]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a cancellation of the order and a [full] refund of the damaged goods.] / [We would like to ask for a [discount]% discount on the goods.] / [We would appreciate if you can send a technician to fix the defect immediately.]
[[As we have already [used / sold] the goods [in / as] our products,] / [As our launch of [Products] has been affected by your defective goods], we are seeking for a compensation for the loss suffered by us [and our customers] due to the defective goods.] [We will be making a claim with our insurance company and their assessors will investigate the extent of the damage.] [We will assess the damages and produce a report on the claim to you.]
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