ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel:ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

03 May 2024

 

Dear FIRST,

We are extremely sorry to hear that the PRODUCT you purchased [were found defective in our shipment] / [have not lived up to your expectations]. We are very concerned about the issue and appreciate your returning them to us. Frankly, we were surprised that they were found to be defective and [our technician / our quality control manager / the manufacturer / product development team] is already at work trying to discover the source of the problem.

[The preliminary assessment is that it was caused by [fault in the manufacturing process.]] / [The manufacturer insisted that the goods are of sufficient quality there is nothing wrong with them.] [We assure you that we have instructed the [technician / quality control manager / manufacturer / product development team] to ensure that this does not happen again.]

We are glad to assume the shipping costs you incurred, but may we suggest that, instead of a refund, we apply the price of PRODUCT with replacements model [x] [from a different manufacturer]? Your past purchases of model [x] will bear out their reliability, and we are sure that [you] / [your customers] will be pleased with model [x].

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