ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

27 December 2024

 

Dear FIRST,

The delivery of [Products] arrived on [date]. We were disappointed that we have discovered some defects in relation to this [Product]. 

The [hardware / software / system / instrument] of this [product] will not work properly, rendering the product [unusable / shutting down automatically / being short-circuited]. We have attached some pictures of the defects for your review.

[The number of complaints that I am receiving from my [customers / employees] are driving me to distraction.] [Many of our customers have asked for refunds.] / [We were left with no choice but to replace them with higher quality [Products] from another supplier].

[It would be greatly appreciated if you could send us defects free replacements [by air] before [date] [and let us know if you would like to collect the inferior goods at the same time]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a [full] refund of the defective goods.] / [We would like to ask for a [discount]% discount on the inferior goods.] / [We would appreciate if you can send a technician to fix the defect immediately.]

[[As we have already [used / sold] the defective goods [in / as] our products,] / [As our launch of [Products] has been affected by your defective goods], we are seeking for a compensation for the loss suffered by us [and our customers] due to the inferior goods.] [We will be making a claim with our insurance company and their surveyors will investigate the extent of the damage.] [We will assess the damages and produce a report on the claim to you.]

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