ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

03 May 2024

 

Dear LAST,

Please accept our profound apologies for delivering ("Product") to the incorrect delivery location. The Product you ordered [Order Number] on [Order Date] are being sent to you right now and should arrive at the correct delivery location by DELIVERY_DATE.

When we investigated the cause, it was purely due to a [our clerical error] / [shipper’s error] / [mix up at our freight company] and we have tried to remediate immediately by sending you another shipment [by air] without waiting for the return of the original shipment.

........................................