ACCOUNT_JOB_ADDRESS_SINGLE_LINE
To FIRST LAST,
[Address]
01 May 2024
Dear FIRST,
The delivery of [Products] arrived on [date]. We were shocked to find that the incorrect [specifications / models] have been delivered. We ordered Model [Number] but you have instead delivered Model [Number]. We attached our original order No. [Number] and photos of the delivered goods for your reference. [We signed the delivery note prior to inspecting the goods, but as you can see, the goods delivered are different from what was stated in the invoice.]
[It would be greatly appreciated if you could send us the replacements [by air] before [date] [and let us know if you would like to collect the incorrect goods or for us to return the shipment at your cost]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a [full] refund of the goods.] / [We would like to ask for a [discount]% discount on the goods.]
Your urgent attention on this matter is required. We are sorry to disappoint you, but we are confident that you will appreciate our position under the circumstances. [We look forward to receiving the [correct [models / product specifications]] / [refund] as soon as possible.] [Please let me know how we should return the incorrect goods.]
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