ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

04 May 2024

 

Dear [Title] LAST,

Thank you for letting us know that we have made a mistake in relation to the quantity of [Product Name] delivered. We agree with you that the fault is entirely ours and apologise for any inconvenience caused.

When we investigated the original shipment, we were surprised to find that it does not correspond with the quantity of the order. It was purely [our clerical error] / [shipper’s error] and we have remediated the issue immediately by sending you the remaining quantity in another shipment [by air].

........................................