ACCOUNT_JOB_ADDRESS_SINGLE_LINE
To FIRST LAST,
[Address]
29 April 2024
Dear FIRST,
When we purchased the [Product] on [date] (order no. [number]), it was represented in the [promotional materials / product specifications] that it is [of certain specifications / fully compatible with certain products]. After trying it out, we were shocked to find that was not the case. The [Product] does not work [as it was advertised] / [for us as we require it to be compatible with our existing [system / product].
[It would be greatly appreciated if you could send us a replacement [by air] before [date] that would work [with system / as per originally marketed]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a [full] refund of the goods.] / [We would like to ask for a [discount]% discount on the goods.]
Your urgent attention on this matter is required. We are sorry to disappoint you, but we are confident that you will appreciate our position under the circumstances. [We look forward to receiving the [product with correct specifications] / [full refund] as soon as possible.] [Please let me know how we should return the original [Product].]
........................................