ACCOUNT_JOB_ADDRESS_SINGLE_LINE
Tel:ACCOUNT_PHONE_NO Email:ACCOUNT_EMAIL
To FIRST LAST,
ADDRESS
04 May 2024
Dear FIRST,
Thank you for providing us with feedback on the issues you have with our product. We agree with you that the quality of PRODUCT you have received is less than satisfactory and apologise for any inconvenience caused.
We are very concerned about the issue and have requested [our technician / the manufacturer] to look into it. [The preliminary assessment is that it is caused by [fault in the manufacturing process.]] / [The manufacturer insisted that the goods are of sufficient quality there is nothing wrong with them.] We assure you that this will not happen again.
[We will provide you with a full refund of the PRODUCT.] [We are sending you replacements with improved quality [from a different manufacturer] immediately, which is expected to reach you by [date].]
[Please dispose of the unsold/return PRODUCT.] / [Please send us back the return/ unsold goods, and we will reimburse you for the freight charges.]
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