ACCOUNT_JOB_ADDRESS_SINGLE_LINE
To FIRST LAST,
[Address]
28 April 2024
Dear FIRST,
[The delivery of [Products] arrived on [date].] / [I made a purchase at your store a [Product] on [date].] [FURTHER DESCRIPTION AND EVEN PHOTOS are enclosed herewith.]
I am / We are disappointed with the quality of [Products] in the order. [They are not up to the usual standard of [previous orders] / [competitors] / [the sample provided].] / [[Products] do not conform to the quality [promised by you] / [expected for this product].]
[DESCRIBE THE SPECIFIC QUALITY ISSUE: e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.]
[The number of complaints that I am receiving from my [customers / employees] are driving me to distraction.] [Many of our customers have asked for refunds.] / [We were left with no choice but to replace them with higher quality [Products] from another supplier].
[It would be greatly appreciated if you could send us higher quality replacements [by air] before [date] [and let us know if you would like to collect the inferior goods at the same time]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a [full] refund of the inferior goods.] / [We would like to ask for a [discount]% discount on the inferior goods.] / [We would appreciate if you can send a technician to fix the defect immediately.]
[[As we have already [used / sold] the inferior goods [in / as] our products,] / [As our launch of [Products] has been affected by your inferior goods] / [As a result of which, the product you sold me is unfit for its use and of no use at all] [unless and until you [SUGGESTED SOLUTION]] [We are seeking for a compensation for the loss suffered by us [and our customers] due to the inferior goods.] [We will be making a claim with our insurance company and their surveyors will investigate the extent of the damage.] [We will assess the damages and produce a report on the claim to you.]
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