To FIRST LAST, 

[Address]

06 May 2024

 

Dear [Title] LAST,

The delivery of [Products] arrived on [date]. We were disappointed with the quality of [Products] in the order. [They are not up to the usual standard of [previous orders] / [competitors] / [the sample provided].] / [[Products] do not conform to the quality [promised by you] / [expected for this product].]

[DESCRIBE THE SPECIFIC QUALITY ISSUE: e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.]

[The number of complaints that I am receiving from my [customers / employees] are driving me to distraction.] [Many of our customers have asked for refunds.] / [We were left with no choice but to replace them with higher quality [Products] from another supplier].

Please SUSPEND the supply of [Products] under the contract IMMEDIATELY. We will not resume our purchases until you can provide us with a solution.

[As we have already [used / sold] the inferior goods [in / as] our products,] / [As our launch of [Products] has been affected by your inferior goods], we are seeking for a [recall on the goods already sold to our customers] / [compensation for the loss suffered by us [and our customers] due to the inferior goods.].] [We will be making a claim with our insurance company and their surveyors will investigate the extent of the damage.] [We will assess the damages and produce a report on the claim to you.]]

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