ACCOUNT_JOB_ADDRESS_SINGLE_LINE
To FIRST LAST,
[Address]
05 May 2024
Dear FIRST,
We regret to inform you that we are rejecting and returning the PRODUCTS that arrived on [date]. [PRODUCTSwere of incorrect [colour / specifications / quantity].] [They are not up to the usual standard of [previous orders] / [competitors] / [the sample provided].] / [PRODUCTS do not conform to the quality [promised by you] / [expected for this product].]
[DESCRIBE THE SPECIFIC ISSUE: PRODUCTS e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.]
[It would be greatly appreciated if you could send us replacements [by air] before [date] [and let us know if you would like to collect the delivered goods at the same time]. Obviously, we will not be responsible for the extra freight charges.] / [We would like to ask for a [full] refund of the inferior goods.] / [We would like to ask for a [discount]% discount on the inferior goods.] / [We would appreciate if you can send a technician to fix the defect immediately.]
Your urgent attention to this matter is required. We are confident that you will appreciate our position under the circumstances. [We have been in a business relationship for a long time and we will give you another chance. If you can do something about it, then we will keep ordering from you. If not, we will have no choice but to move to another supplier.] [Please let me know how we should dispose of the inferior goods.]
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