To FIRST LAST, 

[Address]

21 November 2024

 

Dear [Title] LAST,

We appreciate your [email / letter] in which you ask for the cancellation of [quantity] [products] place by you on [date] (order no: [number]). We regret to inform you that [several] deliveries of the products have already been made and so cancellation is not possible.

Under our terms of sales, [non-material defect in the quality of products] is not a valid reason to cancel the order. We have already [replaced the defective products] / [dispatched our engineers to resolve the issue that you have raised]. As such, we are unable to refund the [payment / deposit] made for the goods. [We also reserve the right to claim for the balance payment of the goods.]

Should you have any other issue in relation to the [Product], please let us know.

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