ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

29 April 2024

Thank you for your order number [order number/reference code]  

Dear [Title] LAST,

We appreciate your [email / letter] in which you ask for the cancellation of [quantity] [products] place by you on [date]. We regret to inform you that [we have already ordered the same from our supplier] / [we have already started production] / [the products are already being delivered to you] / [we have informed you to check them before [you unpack / sign the delivery slip]] and cancellation is not possible.

Under our terms of sales, [[number] weeks advance notice is required for any cancellation] / [last minute cancellation by our client] / [the quality of products in previous order] / [the delay in delivery] / [the financial situation of your company] / [the financial situation of your customer] is not a valid reason to cancel the order. As such, we are unable to refund the [payment / deposit] made for the goods. [We also reserve the right to claim for the balance payment of the goods.]

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