ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

19 November 2024

Thank you for your order number [order number/reference code] 

Dear [Title] LAST,

Thank you very much for your order of [quantity] [products] dated [date].  Unfortunately, we are unable to match the price that you are requesting. The price of [price] is the most favourable that we can presently offer.

Please let us know if you still like to proceed with this order. We look forward to hearing from you soon.

Sincerely yours,

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