ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

08 May 2024

Thank you for your order number [order number/reference code]

Dear [Title] LAST,

Thank you very much for your order of [quantity] [products] dated ORDER.  

We regret to inform you that [we cannot accept your Delivery vs. Payment terms] / [we cannot grant you any credit term as a new customer] / [we can only accept the order after receiving full payment] / [we can only accept the order after sighting an irrevocable L/C at sight or T/T wired] / [it is our company policy to require a deposit of [x]% of the order amount before accepting any order].

Please let us know if you would still like to proceed with this order on this basis. We look forward to hearing from you soon.

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