ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO     Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

24 November 2024

 

Dear LAST,

We are extremely sorry to find out that the goods delivered were not the ones you have ordered on DATE.

The replacements are being sent [freight prepaid] to you right now and should arrive at the delivery location by DELIVERY_DATE. We have enclosed a return label with this letter. Please use the return label and return the incorrect goods within 7 days from the date of this letter. There is no postage needed.

It is purely a [handling] / [system] / [process] / [sales] error. We are reviewing our process to see how we can avoid this type of error in the future. We hope that these steps will ensure the correct delivery of the goods to our customers in the future.

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