ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_ADDRESS_SINGLE_LINE

Tel:ACCOUNT_PHONE_NO Email:ACCOUNT_EMAIL

To COMPANY,

ADDRESS

28 April 2024

Customer Complaint [Reference number: REFERENCE]

Dear sir / madam,

After making numerous requests to fix [product / service] during the warranty period, we have not received any services from your [maintenance team]. We have been a long-time customer and we would like to point out that the quality of your company’s after-sales service is extremely unsatisfactory. Specifically:

1. Under the contract, [you are required to provide on-site maintenance service for a period of [period]]. However, you have not complied with this requirement.

2. In relation to [service], your service staff did not follow up on our complaints and we had to repeat our issues many times to different staff. There was a lack of attention to details.

3. Your staff was careless in performing [maintenance] and has caused damaged to [property].

4. We are not aware of your staff performing [maintenance] as required under the contract.

[We would like to draw your attention to article [x] of the contract, which allows for the termination of the contract if service quality fails to meet a certain standard. We do not want to consider this option, but we must have your written assurance that you will meet the contract requirements in the future.]

........................................