ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO  Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

22 November 2024

Re: Customer Complaint 

Dear FIRST,

Thank you for drawing to our attention the behaviour of our staff member [Title] STAFF.

We apologise for the awful circumstances involved and will investigate the matter further. Pardon us for the repetition, we understand the issues are:

[Summarise the bad service as described by the Customer after checking with the Staff member: if the facts do not match, ask the customer to clarify.]

[STAFF is a new representative and was probably not aware that his behaviour is causing issues within your [company / family].] / [Please provide other reasons if any.] [We will be providing further training to all our staff to address this issue.] [Also, we will be making a note of this incident to be discussed in our next management meeting.]

We are extremely concerned when our customer is dissatisfied with our level of service and are reviewing the current processes for potential improvements. We hope that these steps will ensure that our customers get the level of service they deserve in the future.

........................................