ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

Tel: ACCOUNT_PHONE_NO Email: ACCOUNT_EMAIL

To FIRST LAST, 

ADDRESS

22 November 2024

Re: Customer Complaint 

Dear FIRST,

We would like to draw your attention to the behaviour of your staff member STAFF.

We are unhappy in the manner in which STAFF handled our order. [DESCRIBE THE BAD SERVICE: e.g. we were promised A but B was provided instead; the staff member was extremely rude when handling our order; the staff member did not complete the task as promised; the staff member was late in providing the deliverables, the representations made by your staff member were false and misleading etc.]

We hope that you will understand our position and pass the word to [him / her] on the issue. [Please let us know how you would like to remediate this issue so that if not resolved, we can make other arrangements.] / [It would be greatly appreciated if you could assign another staff member to us or we will be looking elsewhere for another service provider.]

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