To FIRST LAST, 

[Address]

25 November 2024

 

Dear [Title] LAST,

We have ordered [quantity] [products] for our [staff] / [office] on [date] (order no: [number]). They were due to arrive on [delivery date], but we have not yet received them.

Could you please confirm that you have already shipped the order and if so check with your shipper on the status of delivery? We will need them urgently before [School / Christmas / Summer] season starts. 

We would be grateful if you could also provide us with the tracking number in relation to this order so that we can also follow up with the shipper from our side.

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