ACCOUNT_FIRST_NAME ACCOUNT_LAST_NAME

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

22 December 2024

Subject: Late/Missing Delivery

Dear [Title] LAST,

[I / We] have ordered QUANTITY of [PRODUCTNAME for our [staff] / [office] on [date] (order no: ORDERNUMBER). 

It has been [number] weeks since we ordered the products, but we still have not received the delivery. Could you please confirm that the shipment has already been made and the anticipated delivery date? It would be greatly appreciated if you could also provide us with the tracking number so that we could follow up directly with [shipper/delivery company].

[As discussed, we are in urgent need of the PRODUCTNAME. And if you are not able to deliver them by DATE, we may be compelled to purchase from other suppliers and ask for a refund of the existing order.]

........................................