ACCOUNT_JOB_COMPANY

ACCOUNT_JOB_ADDRESS_SINGLE_LINE

To FIRST LAST, 

[Address]

04 December 2024

We Missed You 

Dear [Title] LAST,

Thank you very much for your order of PRODUCT from us LASTPURCHASE years ago. [Years have gone by and we are very keen to get some feedback about your user experience with the PRODUCT. [Are you still using the [Product] or have you been trying any alternative PRODUCT?] / [We have been informed that you have switched to another supplier. Do they provide better products offering / services?]

[We note that you have not been purchasing from us since LASTPURCHASE. Did something go wrong? Were you not happy with the last product you purchased? Did you receive bad customer service? Was the price too high? Or just simply you haven’t needed any of our products recently? Whatever the reason, we would love to find out.]

Just to let you know that our product lines have expanded since you last purchased from us. In relation to PRODUCT, it has been improved and upgraded with new features such as [Describe new features]. If you are interested in alternative PRODUCT, we are also carrying [brands] to name a few. We enclose our latest catalogue for your reference.

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